Planning, policies and Total Quality Management
Planning
- Library Business Plan Summary [PDF]
- Organisational structure
- Prospect 2005 [PDF]
- Scenario 2015 [PDF]
- Vision, mission and values
Policies
- Archives
- Client Feedback [PDF]
- Client Service [PDF]
- Collection Development Policy [PDF]
- Community Engagement [PDF]
- Copyright
- Fines [PDF]
- Information Literacy Integration Policy
- Innovation [PDF]
Total Quality Management
- Client Service Charter
- Client Survey results
- Investors in People - overview
- Investors in People - standard [PDF]
- Our Quality journey
- Quality Journey diagram [PDF]
- Quality, Service, Excellence Policy [PDF]
Content by: Associate Librarian, Planning and Human Resources
Last reviewed: 18 February, 2013
