Planning, policies and Total Quality Management

Planning

• Library Business Plan 2007 Summary [PDF]
• Organisational structure [PDF]
• Prospect 2005 [PDF]
• Scenario 2015 [PDF]
• Vision, mission and values

Policies

• Archives [PDF]
• Client Feedback [PDF]
• Client Service [PDF]
• Community Engagement [PDF]
• Copyright
• Core Monographs [PDF]
• Fines [PDF]
• Information Access [PDF]
• Information Literacy Integration Policy [PDF]
• Innovation [PDF]
• Journal Subscriptions [PDF]
• Selection [PDF]

Total Quality Management

• Client Service Charter
• Investors in People - overview
• Investors in People - standard [PDF]
• Investors in People - latest report [PDF]
• Our Quality Journey
• Performance Indicator Framework [PDF]
• Quality Journey diagram [PDF]
• Quality, Service, Excellence Policy [PDF]

Last reviewed: 17 June, 2008