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Our vision, mission and values

Vision

Our vision is to be recognised as a knowledge resources centre of distinction, integral to the realisation of the University's mission, vision and goals. We will:

  • develop education and training programs to equip staff and students with the skills for lifelong learning
  • structure systems and develop gateways to provide integrated, convenient and client-friendly access to resources
  • foster staff to become innovative information specialists, skilled in providing exceptional service, customised to meet individual needs and preferences
  • contribute to the development and enhancement of a knowledge based society

Mission

Our mission is to facilitate access to quality resources and services for excellence in research, teaching and learning by:

  • delivering a range of services and technologies to enable the retrieval of needed resources, irrespective of their format or location and
  • providing leadership and expertise in navigating an increasingly complex and diverse scholarly information environment

Goals

  • Sustainable client satisfaction
  • Seamless access to information resources which support University research, teaching and learning
  • Recognition of the Library as integral to the current and future success of the University

Values

In pursuit of its objectives, the Library is guided by a set of agreed values which were determined after extensive consultation with all members of staff and which reflect client expectations and feedback. These Values guide the way we work:

People first

  • interact with others in a helpful and sincere manner
  • strive to understand client needs through consultation and feedback
  • follow through on commitments
  • respect each other in day-to-day interactions

Open communication

  • willingly give and receive feedback
  • listen actively and seek information to gain understanding
  • encourage open expression of ideas

Integrity

  • respect confidentiality
  • trust each other to make principled and responsible decisions

Commitment

  • actively contribute to achieving our Mission and Goals
  • model the Ideal Culture
  • be involved and engaged

Initiative

  • suggest improvement of our processes and services
  • look for innovative solutions
  • create a supportive environment in which staff are able to take risks

Collaboration

  • partner with others to achieve our Goals
  • volunteer to assist each other and share responsibilities
  • value individual strengths and differences
  • work cooperatively with team members

Sharing knowledge and learning

  • seek opportunities to continually learn and develop skills and knowledge
  • take responsibility for personal and professional growth
  • share our knowledge and skills with others
 
   

Last reviewed: 26 May, 2008 

 
   
 
University of Wollongong
Library Wollongong NSW 2522 Australia
Telephone +61 2 4221 3548
  CRICOS Provider No: 00102E
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