Our vision, mission and values

Vision

To be recognised as a knowledge resources centre of distinction, integral to the realisation of the University's mission, vision and goals. To fulfil this aim, we will:

• enrich the student academic experience by equipping students with the skills to succeed as independent learners
• promote and support world class research and scholarly communication initiatives through integrated, client-centred discovery systems and services
• foster a highly skilled and flexible workforce, recognised for exceptional and innovative service
• create stimulating, engaging learning spaces (physical and virtual) to foster collaboration and exploration of knowledge resources

 

Mission

Our mission is to enable access to quality resources and services for excellence in research, teaching and learning by:

• delivering a range of services and technologies to enable the effective discovery and use of needed resources, irrespective of their format or location;
• providing leadership and expertise to support independent learning and research in an increasingly diversified scholarly information environment, and;
• capturing and promoting institutional research outputs.

 

Goals

Client Service Goals

• Exceptional service
• Integration of flexible information skills programs in collaboration with academic staff

Financial goals:

• Effective and efficient use of available resources
• Provision of resources and services that have a high ratio of value to cost

Internal process goals:

• Client-centred access to resources
• Demonstrated application of business excellence principles

Learning and growth goals:

• Skilled and knowledgeable staff equipped to respond to change
• Effective succession management and leadership development

 

Values

In pursuit of its objectives, the Library is guided by a set of agreed values which were determined after extensive consultation with all members of staff and which reflect client expectations and feedback. These Values guide the way we work:

People first

• interact with others in a helpful and sincere manner
• strive to understand client needs through consultation and feedback
• follow through on commitments
• respect each other in day-to-day interactions

Open communication

• willingly give and receive feedback
• listen actively and seek information to gain understanding
• encourage open expression of ideas

Integrity

• respect confidentiality
• trust each other to make principled and responsible decisions

Commitment

• actively contribute to achieving our Mission and Goals
• model the Ideal Culture
• be involved and engaged

Initiative

• suggest improvement of our processes and services
• look for innovative solutions
• create a supportive environment in which staff are able to take risks

Collaboration

• partner with others to achieve our Goals
• volunteer to assist each other and share responsibilities
• value individual strengths and differences
• work cooperatively with team members

Sharing knowledge and learning

• seek opportunities to continually learn and develop skills and knowledge
• take responsibility for personal and professional growth
• share our knowledge and skills with others

Content by: Manager, Quality & Marketing