Library

Our vision, mission and values

Vision

We will be acclaimed for our expertise and collaboration in supporting esteemed research and scholarship, and for transforming the way people discover and engage with information.

Mission

We are recognised for services and collections that promote and support world-class research and scholarship. Innovative and flexibly delivered Library support services are the hallmarks of an enriched student experience. Our people are agile, future-focused and work together as one outstanding enterprise in the pursuit of excellence.

Goals

Client Service Goals

  • Exceptional service
  • Integration of flexible information skills programs in collaboration with academic staff

Financial goals:

  • Effective and efficient use of available resources
  • Provision of resources and services that have a high ratio of value to cost

Internal process goals:

  • Client-centred access to resources
  • Demonstrated application of business excellence principles

Learning and growth goals:

  • Skilled and knowledgeable staff equipped to respond to change
  • Effective succession management and leadership development

Values

In pursuit of its objectives, the Library is guided by a set of agreed values which were determined after extensive consultation with all members of staff and which reflect client expectations and feedback. These Values guide the way we work:

People first

  • interact with others in a helpful and sincere manner
  • strive to understand client needs through consultation and feedback
  • follow through on commitments
  • respect each other in day-to-day interactions

Open communication

  • willingly give and receive feedback
  • listen actively and seek information to gain understanding
  • encourage open expression of ideas

Integrity

  • respect confidentiality
  • trust each other to make principled and responsible decisions

Commitment

  • actively contribute to achieving our Mission and Goals
  • model the Ideal Culture
  • be involved and engaged

Initiative

  • suggest improvement of our processes and services
  • look for innovative solutions
  • create a supportive environment in which staff are able to take risks

Collaboration

  • partner with others to achieve our Goals
  • volunteer to assist each other and share responsibilities
  • value individual strengths and differences
  • work cooperatively with team members

Sharing knowledge and learning

  • seek opportunities to continually learn and develop skills and knowledge
  • take responsibility for personal and professional growth
  • share our knowledge and skills with others

Content by: Manager, Quality & Marketing

Last reviewed: 29 April, 2013