Our organisation

Our service promise to you


  • Respect your diversity and individuality
  • Treat you with courtesy and respond to you in a friendly, professional manner
  • Support your studies with quality information and expert advice
  • Offer spaces that inspire you to discover, create, study and learn
  • Provide resources to support learning, teaching and research
  • Continue to develop new and easier ways to access information
  • Expand your research skills with a choice of face-to-face support and online resources
  • Listen to you, and use your feedback and suggestions to measure our performance and improve our services


  • Respecting the diversity and individuality of our staff and your peers
  • Caring for our environment, facilities and resources
  • Observing our guidelines and complying with our policies

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Last reviewed: 15 August, 2017

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