Helping us

Noise

The Library aims to provide a comfortable space where all clients can access the resources and facilities they need to achieve their study goals. You can help us to do this by keeping noise to a minimum and using designated group study areas for work that requires discussion. Some areas are allocated for silent study and we ask you to respect that whilst working in those areas.

Mobile phones

Mobile phones are an undeniable part of everyday life… and they are also the biggest cause of complaints by Library clients! Please use your phone considerately. Keep it switched to silent and move away from other clients if you urgently need to make or take a call.

Food and drink

Food and drink are actively discouraged as they cause damage to resources and attract vermin. If you are working long hours and need a drink please limit this to sealed containers (e.g. sealed bottles or coffee cups with plastic lids). Please be considerate when disposing of rubbish. Bins are available throughout the Library.

Photography and filming in the Library

Students, staff and visitors to the Library are welcome to take photographs for their own personal or study use without formal authorisation from the Library, providing Library staff and clients are not inconvenienced in any way. For more information, please refer to Guidelines for photography and filming in the Library.

Working together

Know your rights and responsibilities, as outlined in the Library Code of Conduct and Client Service Charter. In partnership we can provide an environment that meets the needs of all clients.

Tell us! We welcome your feedback

The Library prides itself on excellent client service, and the biggest part of that is listening to what you have to say and then acting on it! Give us your feedback online at any time. Tell us what you like, don’t like or think we could be doing better.

You can also read our responses to feedback received, find out more about our commitment to client service excellence and participate in our regular client surveys. Help us to shape the Library of the future by being actively involved!

Last reviewed: 23 May, 2008