Printing and copying

Please visit the UOW Prepaid Printing and Copying site for the latest information on printing and copying (26 July 2010)

 

 

 

 

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** Information below is for historical purposes only - please visit  UOW Prepaid Printing and Copying site for the latest information.**

Please note:

All printing in the Library will default to double-sided

All copying in the Library will default to single-sided

• Frequently asked questions
• Printing instructions
• Hints and tips
• Printing from online resources

Frequently asked questions

1. How can I get help with printing and copying (e.g. lost copy card PIN, lost/damaged copy card, A3 paper, transparencies)?

• Ask the Print/Copy staff in the Print/Copy Room on the Ground Floor.
  • Office hours during Session:
    • 8.00am to 5.30pm, Mon-Thu
    • 8.00am to 5.00pm, Fri
    • 12.00pm to 3.30pm, Sat-Sun
  • Phone: 02 4221 3186
• For help at other times, ask at the Information Desk.

2. How does printing and copying work at the Library?

• Printing instructions

• UOW students and staff can use their UOW ID card to print and copy.
  • Print/copy credit is stored in individual accounts protected by a 4-digit Personal Identification Number (PIN).
• Visitors can buy a Casual Card from the Mini Card Cashier machine in the Print/Copy Room.
  • Casual Cards cost $2.20
  • Add value to the card using Card Cashiers

3. How do I add credit to my card?

• Use the Card Cashiers in the Print/Copy Room (Main Library) or in the CRC.
• Cash payments can be made using these Cashiers.
  • Three Card Cashiers accept coins and notes; the Mini Card Cashier accepts coins only.
• EFTPOS payments can be made using the terminal in the Print/Copy Room.
  • Major debit and credit cards are accepted, except American Express and Diners Club.
• Receipts are not provided by the Card Cashiers. If a receipt is required, please ask the Print/Copy staff in the Print/Copy Room.
• Receipts are provided by the EFTPOS terminal in the Print/Copy Room.

4. Where are the printers/copiers located?

• All levels of the Library
• Print/Copy Room on the Ground Floor
• Colour printer/copiers are located in:
  • Print/Copy Room
  • Media Room
  • Ground Floor South
  • Ground Floor East
  • Level 1
  • Level 2

5. How much does it cost to print/copy?

• A4 black and white: 11c per single-sided sheet, 21c per double-sided sheet
• A4 colour: 45c per single-sided sheet, 89c per double-sided sheet
• A4 transparencies: black and white – 77c; colour - 95c. Print or copy onto transparencies at the printer/copier marked “Transparencies” in the Print/Copy Room.
• A3 black and white: 22c per single-sided sheet, 43c per double-sided sheet. Use printer/copiers marked A3 in the Print/Copy Room
• A3 colour: 90c per single-sided sheet. Use printer/copiers marked A3 in the Print/Copy Room

6. Will the Card Cashiers provide change?

• No. For example: if you put a $20 note into the Cashier, the entire $20 will be credited to your account.

7. Is there a change machine?

• Yes. A change machine is located in the Print/Copy Room. Notes of up to $50 are accepted; change is given in coins ($2, $1).

8. Can I make A3 prints and copies?

• Yes.
• A3 printing: format your document to print on A3 paper. Print your jobs for the printer/copiers marked “A3” in the Print/Copy Room and the Media Room.
• A3 copying: available from the printer/copiers marked “A3” in the Print/Copy Room and the Media Room.

9. Can I make colour prints and copies?

• Yes. Colour printer/copiers are available on all levels of the Library.

To print in colour:

1. Click on the ‘Properties button in the open “Print” box
2. Click on the “Print Quality” tab
3. Uncheck the “Print in black and white” option
4. Locate a printer/copier labelled “Colour or Black & White” to process your job, these are located on all levels of the Library.

10. Can I make transparency prints and copies?

• Main Library (Building 16): Yes - at devices marked “Transparency” in the Print/Copy Room.
• Curriculum Resources Centre (Building 22): No.

11. How do I make double-sided copies?

• See instructions displayed in the Print/Copy Room.

12. How can I print my document quickly?

Use one of the 9 "Print-only" computers available in the Main Library:

Level	Location	Print-only computers available
Ground	Behind Stair East	3
Ground	Near Group Study Rooms (next to printers)	2
1	Near printer copiers	4

13. My documents are on a floppy disk or media other than CD or USB thumb drive. How do I print them on Library computers?

• Borrow a portable floppy disk reader or multi-format storage card reader from Short Loans. The readers plug into the USB sockets on all Library computers.

Printing instructions

Before you print:

• If the document is large or has lots of images or large areas of colour, it may print slowly or not at all. Send a test print (e.g. the first one or two pages) and make sure they print successfully before sending the full document.
• Save your document before you send it to the printer; then, if you have problems, you can re-open it and send it again. Save it to your USB key/thumb drive, not the computer desktop.
• If you experience problems with printing, staff in the Print/Copy Room, at the Information Desk, and our Rovers can help you.
• More hints and tips

When you are ready to print:

1. Choose print to open the ‘Print’ window
2. Click ‘OK’ button, a ‘Print Job Details’ window will open
3. Enter your University SOLS login name or casual card number in the ‘Please enter your University SOLS Login Name or Casual Card Number’ input box
4. Click ‘Print’ button, a ‘Message about your print job’ window will open
5. Check the details and cost of your print job
6. Click ‘OK’ button to continue printing or ‘Cancel’ button to abort the job
7. Go to any printer in the Library to process your print job. If you have selected colour printing, you must locate a printer labelled "Colour or Black & White"

At the printer:

1. If touch screen is off (black), touch the screen or any button to turn on
2. Press the ‘Print Release’ button on the printer LED touch display screen
3. Swipe your UOW ID card or Casual Card in the printer card reader
4. Enter your PIN
5. Press ‘OK’ on the printer LED touch display screen to verify
6. Press the job(s) you wish to print, the screen will confirm by displaying a tick beside each job
7. Press ‘Print’
8. Press ‘Yes’ to continue (or ‘No’ to cancel)
9. If all jobs were not selected for printing, you can press ‘Yes’ to delete additional documents
10. Press the jobs you want to delete
11. Press ‘Delete’
12. Press ‘Yes’ to confirm deletion
13. Press ‘OK’ to close your account

Hints and tips

Which is my print job?

• The printer will only display jobs that YOU have sent to the printer.

Printing Microsoft Word document fails

Try this:

1. Open document
2. Select Edit (from the pull-down menu screen).
3. Select All
4. Change Font to any common font (e.g. Times New Roman)
5. Save document
6. Print

Printing documents from the Web browser fails (e.g. printing from eLearning/SOLS)

Try this:

1. Save the document to the desktop
2. Double click on saved document to open it
3. Now try printing the document

How do I print multiple pages on to one sheet?

• See Guide for printing multiple pages on one sheet

How do I print single-sided?

• See Setting up for single-sided printing guide

How do I print in colour

1. Click on the ‘Properties button in the open “Print” box
2. Click on the “Print Quality” tab
3. Uncheck the “Print in black and white” option

How do I print from a wireless laptop?

• Connecting to Library printers guide for: Windows XP SP2 | Windows Vista
• MacOS - wireless access to printers unavailable. Suggested workaround: save work to a USB key or email work for access on Library computers.

Printing from online resources

Many documents linked from the Library's web pages or in SOLS are in PDF format and use Adobe Acrobat Reader.

I get blank pages when printing PDF files

Click the Print button on the Adobe Acrobat toolbar, NOT the print button on the browser toolbar or the file menu.

My PDF document is printing very slowly or is not printing at all

1. Click the Adobe print icon to launch the print box window. If you cannot see the 'Print as an image' option, you will need to click the 'Advanced' button at this stage.
2. Check the 'print as an image' option.
3. Click 'OK'.

If problem persists, try this:

1. Save the PDF to the desktop.
2. Go to 'File' then 'Page setup' and set the page size to A4.
3. Send print job to printer again.

I get blank pages when printing contents of frames, or from SOLS pages

• Click in the frame to be printed before selecting 'Print'.
• If problem persists, try cutting and pasting the content into a new MS Word document.

Content by: Technology Services Officer