EndNote I.T. questions

Q1: Can I install EndNote on my computer?

A: Current UOW staff and students may install EndNote on their home computers. EndNote should already be installed on your ITS-managed staff computer at UOW. If you experience difficulties accessing EndNote on your work computer, please contact ITS.

Q2: Where can I get a copy of EndNote?

A: Download EndNote.

Q3: Which version should I use?

A: EndNote X3 (also known as EndNote 13).

  • EndNote X3 is the version installed on the public computers in the Library.
  • EndNote X3 is the version used for training and support by the Library staff.

Q4: What are the requirements for EndNote X3?

A: Microsoft Windows: Microsoft Windows XP SP3, Vista or Windows 7; and Microsoft Word 2003, or 2007 or OpenOffice. Note: Endnote X3 is NOT compatible with Microsoft Word 2010.

Apple Macintosh: Macintosh OS 10.3.6+ or 10.4.x; and Microsoft Word X or 2004.

Q5: How do I know if my version of Microsoft Word is compatible with EndNote?

A: Please refer to the documentation on the official EndNote site: Windows users, and Macintosh users.

Q6: Why can't I modify and save my style?

A: Depending on your version of Microsoft Windows, EndNote may have installed the styles and filters in a location you do not have write access to. Try copying your styles into a location you have full read/write access.

See: http://www.endnote.com/support/faqs/Styles/faq6.asp

Q7: I'm trying to connect to the UOW Library catalogue so that I can download records directly into EndNote, but why can't I get a connection?

A: Try the connection file released by EndNote (5/10/2007).

Q8: Where can I find an import filter for items in the UOW Library catalogue?

A: Use the "ENdNote Import" filter supplied with EndNote X1.

Q9: Where can I find additional import filters and connection files?

A: Download them from either the Library's EndNote filters import and download instructions page, or from the EndNote site. Other sources of these files can be found at the University of Queensland Library.

Q10: Why can’t I connect to Library databases through my EndNote Library?

A: UOW users must authenticate to the UOW network border before they can access external sites via EndNote. To authenticate, visit: https://www.uow.edu.au/cgi-bin/firewallopen.cgi

Q11: After installing EndNote and opening Microsoft Word, why I don't see the EndNote toolbar or commands under the Tools menu?

A: The EndNote site has extensive help information on this problem.

Q 12: Why does coding appear in my Word document where my in-text citation should appear? For example: {ADDIN EN.CITE
<EndNote><Cite><Year>2004</Year><RecNum>3}

A: 

In Microsoft Word 2000/2002/2003:  

  1. From the Tools menu, select "Options / View" tab and uncheck "Field Codes"


Macintosh users:

  1. From the Word menu, select "Preferences…/View" and uncheck "Field Codes"

In Microsoft Word 2007:

  1. Go to the Office icon in the upper left, and click on "Word options" at the bottom left of this window
  2. Click on the "Advanced option" on the left hand side and scroll down to "Show Document Content"
  3. Uncheck the item titled "Show field codes instead of their values"
  4. Click "OK". The document should now appear normal.

Macintosh users:

  1. In Word, go to the "Word" menu, and select "Preferences".
  2. On the "View" menu, uncheck the box named "Field Codes".
  3. Click "OK". The document should now appear normal.

Q13: Where can I find additional help information for EndNote?

A:

Last reviewed: 31 August, 2011