Library Client Satisfaction Survey 2004
Results and Responses
The Library extends a big thank you to the members of the University community who took time out to say what they thought about our services and resources. The Library received 2724 completed surveys, 1716 (170%) more than in 2002. The Library has emerged well from the survey process, with students and staff indicating that improvement has occurred in the vast majority of surveyed items.
Find out more:
What you said the Library did well
The survey statement with the highest rating for Library performance was "Library staff treat me fairly and without discrimination". View the top ten in performance.
What you said was most important
The survey statement with the highest rating of importance for students and staff was "The Library collection is adequate for my needs". View the top ten in importance.
Where there is room for improvement
By comparing statements with high importance rating and low performance ratings, we can see where you think the Library can improve. Anything with a 'gap' score of greater than 2 is considered statistically significant. (In looking at the aggregated results, we only had one statement with a gap greater than 2). View the top ten gaps between importance and performance.
What the Library will do about it
See what is currently offered, what the Library is doing to further improve and tips on how to get the most out Library services and resources. View what you said and what the Library can do:
- Number of computer workstations is adequate
- Computer facilities equipment are adequate
- The Library's collection is adequate for my needs
- Individual seating is adequate
- Information resources (books, electronic, etc are easily accessed)
- Access to electronic databases is easily available
- The Library catalogue provides clear and useful information
- Photocopying facilities are adequate
- Prompt corrective action is taken regarding missing books and journals
- Opening hours meet my needs
Who completed the survey?
A total of 2724 surveys were completed and returned to the Library. This is 1716 (170%) more than in 2002. To find out more about who completed the survey, view the response table.
Content by Manager, Quality & Marketing